Patient Financial Counselor

Highland Springs is a 72-bed behavioral hospital located near Cleveland, Ohio. The hospital offers inpatient and outpatient mental health and addiction treatment to adults, adolescents and their families. At Highland Springs we are dedicated to Changing People’s Lives®.

The Financial Counseling Team is devoted to providing exceptional service to our patients and their families. Our team will greet patients and their families with a warm welcoming smile, prior to reviewing financial obligations, and insurance coverage options. Financial Counselors are one of the first steps in creating a strong foundation for long-term healing and recovery. Above all, we truly value that both the patients and our staff are treated with dignity and respect, always going that extra mile to ensure a positive environment. So, do you have what it takes to become part of a team dedicated to Changing People’s Lives®?

Requirements:

• High school diploma or equivalent, 2 year degree preferred
• License: Valid driver's license and good driving record.
• May be required to work flexible hours and overtime.

Preferred Experience:

• Previous experience in healthcare collections or a related field, or any combination of education, training, or experience in a healthcare business office preferred.

Responsibilities:

• Provide guidance to patients in all aspects of their financial responsibilities that result from acceptance of the facility’s services.
• Counselor assesses patients financial ability, determines ability to pay, advises patients on insurance benefits, and explains financial liability.
• Accurate and timely verification of insurance benefits.
• Collects payment, negotiates payment arrangement, secures financing, and identifies funding sources.
• Resolves any confusion the patient may have about their financial obligations to the facility.
• Accurate and timely verification of insurance benefits.

Members of our team Enjoy:

• Working with a highly engaged staff
• Healthy staffing levels
• Flexible scheduling
• Career growth
• Competitive compensation
• UKG Wallet - We've partnered with UKG Wallet, a voluntary Earned Wage Access benefit, to offer employees access to their pay on their own schedule.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Highland Hills, OH 44122: Relocate before starting work (Required)

Work Location: In person